1. Booking ahead and cancelling
One rule covers every activity on daynight. “Departure” means the start time shown on your booking.
- Booking — bookings close 24 hours before departure. The app only offers departures that are at least 24 hours away.
- Up to 24 hours before departure — cancel in the app, free of charge. If you paid by card, the full amount goes back to that card automatically.
- Within 24 hours of departure — a paid booking is non-refundable and can no longer be cancelled in the app, because the operator has already committed the boat, vehicle, guide or seat.
- Paying in cash — a booking you chose to pay for on the day has not been charged. You can cancel it in the app at any time before departure and you owe nothing.
- No-shows — not refundable.
To cancel: open the booking in the app and tap Cancel booking. If something has gone wrong inside the last 24 hours, contact us — see section 8.
2. If the operator or daynight cancels
You get a full refund, automatically — no form, no chasing us. This applies whenever an activity is cancelled by the operator or by us for any reason, including weather, sea conditions, port or coastguard closures, mechanical failure, insufficient numbers, or a safety decision.
Where possible we will offer you an alternative date or a comparable activity first. You are never obliged to accept it — you can always take the refund instead.
3. Weather and sea conditions
Sharm is a marine and desert destination and trips do get called off. The operator's decision, or the port authority's, is final and is always made on safety grounds. A weather cancellation is refunded in full under section 2. If a trip goes ahead but conditions are simply less good than you hoped, that is not a cancellation and is not refundable.
4. Partial delivery
If an activity starts but is cut materially short, or a significant advertised element does not happen, contact us within 48 hours with your booking reference. We will review it with the operator and refund a fair proportion, up to the full amount.
5. Changing a booking
To change the date, time or number of guests, contact us through Help & Support in the app or at support@daynighteg.com, more than 24 hours before departure. We handle changes by hand with the operator; a change depends on their availability and is never guaranteed. If the change costs more, we tell you first.
You can also cancel free of charge up to 24 hours before departure and book again.
Inside 24 hours of departure a paid booking can’t be changed or cancelled (section 1).
6. Hotel pickup
If you added hotel pickup and the driver does not arrive, do not pay for your own transport and hope for the best — call us on +20 127 877 0000 straight away. If we cannot get you there, the booking is refunded in full. If you are not at the pickup point at the agreed time and the driver cannot reach you, it is treated as a no-show.
7. How refunds are paid
- When you cancel a card-paid booking in time, the refund is issued automatically, as you cancel — there is nothing to request. The same goes for a booking the operator or daynight cancels.
- Refunds always go back to the original card, in the original currency. We cannot refund to a different card, to cash, or to anyone else.
- Your bank then takes its own time to post it — typically 10 to 14 days, sometimes longer for cards issued outside Egypt. That part is outside our control.
- A refund that needs a decision from us (sections 4 and 8) is submitted to our payment provider within 2 business days of approving it.
- A booking you pay for in cash on the day is never charged in advance, so cancelling it involves no refund.
- We do not deduct a handling fee from refunds. If your bank applied a foreign-exchange fee on the original payment, that fee is theirs and is not something we can return.
8. Requesting a refund
Most refunds are automatic. If you need to raise one, the quickest way is in the latest version of the app: open Help & Support from your profile, or Contact support on the booking itself, and send us a message. You get a reference, and our reply reaches you as a notification and by email.
You can also email support@daynighteg.com or call +20 127 877 0000 with your booking reference, the date of the activity and what went wrong. We acknowledge within 1 business day and decide within 5 business days.
9. If you disagree with our decision
Reply to us and ask for it to be escalated — a second person will review it. We would much rather resolve it directly than have you raise a chargeback with your bank, which is slower for everyone. If we got it wrong, we will say so and fix it.
10. Contact
Folman Application LLC, trading as daynight
H1 Office, Building 52, Main Aviation Street, opposite the Health Insurance Hospital, Rabaa El-Adaweya, First District, Nasr City, Cairo, Egypt
In the app: Help & Support · support@daynighteg.com · +20 127 877 0000