Privacy Policy

This policy explains what we collect when you use the DayNight app or website, why we collect it, who we share it with, and what you can ask us to do about it. We collect as little as we can get away with, and we never sell your data.

1. Who is responsible for your data

The data controller is Folman Application Co (شركة فولمان ابليكاشن), Egyptian Limited Liability Company (Investment Law No. 72 of 2017), commercial register 286182, registered at H1 Office, Building No. 52, Main Aviation Street, in front of the Health Insurance Hospital, Rabaa El-Adaweya, First District, Nasr City, Cairo, Egypt. For anything in this policy, write to privacy@daynighteg.com.

2. What we collect

You give us

• Account details — name, email address, phone number, and your password (stored only as a secure hash).
• Booking details — the activity, date, number of guests, guest names where the operator requires them, your hotel or pickup address, and any accessibility or dietary notes you add.
• Communications — messages you send our support team, and reviews you post.

We collect automatically

• Device and usage data — device type, operating system, app version, language, and which screens you open, so we can fix crashes and improve the app.
• Approximate location — only if you grant permission, and only to sort activities by how near they are to you. You can refuse or withdraw this at any time in your device settings; the app still works without it.
• Cookies on this website — see our Cookie Policy.

We never collect

Your card number. Card details are entered directly into Paymob’s secure payment page and never reach our servers. We only ever see the last four digits, the card brand, and whether the payment succeeded.

3. Why we use it, and our lawful basis

• To perform our contract with you — creating your account, taking bookings, issuing tickets, arranging pickup, processing refunds, and supporting you.
• Because we have a legitimate interest — keeping the service secure, preventing fraud and chargeback abuse, and improving the app through aggregated usage data.
• Because the law requires it — keeping transaction and tax records, and responding to lawful requests from Egyptian authorities.
• With your consent — marketing emails, push notifications, and precise location. You can withdraw consent at any time without affecting anything else.

4. Who we share it with

• The operator running your activity — only what they need to deliver it: lead guest name, party size, contact number, pickup address, and any relevant notes.
• Our payment provider, Paymob — a licensed payment service provider regulated in Egypt and certified to PCI-DSS. They process your card data under their own privacy policy.
• Service providers — hosting, email delivery, push notifications, crash reporting and analytics, all bound by contract to process data only on our instructions.
• Authorities — where we are legally required to, or to establish, exercise or defend a legal claim.

We do not sell your personal data, and we do not share it with advertisers.

5. Where your data is stored

Our systems are hosted on servers operated on our behalf, and some of our service providers operate outside Egypt. Where data is transferred abroad we make sure appropriate contractual safeguards are in place to protect it to the standard described here.

6. How long we keep it

• Account data — while your account is open, then deleted or anonymised within 30 days of closure.
• Booking and payment records — retained for the period required by Egyptian tax and commercial law, and by our acquiring bank’s rules, even after you close your account.
• Support messages — up to 24 months.
• Analytics and crash data — aggregated or anonymised after 14 months.

7. Your rights

You can ask us to:

• give you a copy of the personal data we hold about you;
• correct anything that is wrong or out of date;
• delete your account and personal data — see Delete your account;
• stop sending you marketing, at any time;
• restrict or object to a particular use of your data.

Email privacy@daynighteg.com and we will respond within 30 days. We may need to verify your identity first. Note that we cannot delete records we are legally obliged to keep, such as completed transaction records.

8. Children

DayNight is not intended for children under 18, and we do not knowingly collect their data. Children can of course take part in activities — an adult books on their behalf, and we only receive the guest name and any safety-relevant detail the operator requires. If you believe a child has created an account, contact us and we will remove it.

9. Security

We use encryption in transit (TLS), hashed passwords, access controls and regular patching, and we limit staff access to personal data to those who need it. Card data is handled exclusively by our PCI-DSS certified payment provider. No system is perfectly secure, but if a breach ever affects your data we will notify you and the relevant authorities as required by law.

10. Changes

We may update this policy. Material changes will be announced in the app or by email before they take effect, and the “last updated” date above will change.

11. Contact

Privacy: privacy@daynighteg.com
Legal: legal@daynighteg.com
Post: Folman Application Co, H1 Office, Building No. 52, Main Aviation Street, in front of the Health Insurance Hospital, Rabaa El-Adaweya, First District, Nasr City, Cairo, Egypt