Something wrong? Talk to a person.

If your trip is today

Call us. Don’t email. If your driver hasn’t shown up, you can’t find the meeting point, or the boat has left without you, phone +20 127 877 0000 and we will reach the operator directly. Please have your booking reference ready.

Common questions

I can’t find my ticket

It’s in the app under My Trips, and it works offline — you don’t need signal at the jetty. If your booking isn’t showing, check you’re signed in with the same email you booked with. Still missing? Email us your payment reference and we’ll re-issue it.

I need to cancel or move my booking

Open the booking in the app and tap Cancel booking. More than 24 hours before the start, it’s a full refund; inside 24 hours, most bookings are non-refundable. Date changes are free outside 24 hours, subject to availability. The full rules are in our Refund & Cancellation Policy.

My trip was cancelled for weather

You’re refunded in full, automatically — you don’t need to ask. We’ll offer an alternative date first, but you’re never obliged to take it. The money goes back to the card you paid with, in EGP.

Where’s my refund?

We submit approved refunds to our payment provider within 2 business days. Your bank then takes 5–14 business days to post it, sometimes longer for cards issued outside Egypt. If it’s been longer than that, email us your booking reference and we’ll send you the refund confirmation to give your bank.

My hotel pickup hasn’t arrived

Call us straight away — don’t arrange your own transport and hope to claim it back. If we can’t get you there, you’re refunded in full.

I was charged and I don’t recognise it

Charges appear as DAYNIGHT on your statement. Contact us before raising a dispute with your bank — we can usually identify the booking in a couple of minutes. See Payments & Security.

Someone in my group has access requirements

Ask us before booking. Boats, camps and desert vehicles vary a lot, and we’d rather check with the operator than have you find out on the day. See our Accessibility page.

I want to delete my account

In the app: Profile → Settings → Account → Delete account, or email us. Full detail on Delete your account.

When you write to us, include

• Your booking reference.
• The date of the activity and the operator’s name.
• What happened, and what you’d like us to do about it.
• A photo, if it helps explain.

We acknowledge within 1 business day and aim to resolve within 5 business days. If you’re not happy with an answer, reply and ask for it to be escalated — a second person will review it.

Operators and partners

If you run a boat, camp, dive centre or vehicle fleet, that’s a different inbox: partners@daynighteg.com.