Delete your account

You can delete your DayNight account at any time, for any reason. Here is exactly how, and exactly what happens to your data afterwards.

Option 1 — In the app (fastest)

• Open the DayNight app.
• Go to Profile → Settings → Account.
• Tap Delete account and confirm.

You’ll be asked to confirm once. Deletion begins immediately and your account is signed out on every device.

Option 2 — By email

If you have uninstalled the app or cannot sign in, email privacy@daynighteg.com from the address on your account with the subject “Delete my account”.

We may ask one or two questions to confirm it is really you — we are not trying to talk you out of it, we just don’t want someone else deleting your account. We complete verified requests within 30 days, and usually much sooner.

What gets deleted

• Your name, email address, phone number and password.
• Your saved hotel and pickup addresses.
• Your saved payment card tokens.
• Your notification and language preferences.
• Your device identifiers and push tokens.
• Your support conversations with us.
• Your reviews are anonymised — the text may remain, but it is no longer linked to you.

What we have to keep, and why

We cannot delete everything, because Egyptian tax and commercial law and our acquiring bank’s rules require us to retain records of completed transactions. What stays is limited to:

• Transaction records — booking reference, date, amount, currency and the last four digits of the card, kept for the retention period required by law.
• Invoices and tax records — as required by the Egyptian Tax Authority.
• Records relating to an open dispute, chargeback or legal claim — kept until it is resolved.

These records are locked down and used only to meet those obligations. They are not used to contact you, profile you or market to you, and they are deleted when the retention period ends. Your card number is not among them — we never held it (see Payments & Security).

Before you delete

• Upcoming bookings are not automatically cancelled. If you want to cancel and be refunded, do that first — see the Refund & Cancellation Policy. Otherwise your booking still stands and the operator still expects you.
• Deletion is permanent. We cannot restore an account, its history or its tickets afterwards.
• To come back later, you’ll create a new account from scratch.

Just want a copy of your data?

You don’t have to delete anything to get it. Email privacy@daynighteg.com and ask for a copy — we’ll send it in a readable format within 30 days. See our Privacy Policy for the full list of your rights.

Contact

Folman Application Co, trading as DayNight
H1 Office, Building No. 52, Main Aviation Street, in front of the Health Insurance Hospital, Rabaa El-Adaweya, First District, Nasr City, Cairo, Egypt
privacy@daynighteg.com · +20 127 877 0000